Everything you need to know about booking, staying, and hosting with Arabia Residence
Browse our listings on the Explore Stays page, select your desired property, choose your dates, and complete the booking through our secure checkout process. You will receive a confirmation email with all the details immediately after booking
We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and select digital payment methods including Apple Pay and mada. Payment is processed securely at the time of booking
Yes! We offer weekly and monthly discounts on most properties. Stays of 7+ nights receive a discount, and stays of 30+ nights receive an even greater rate reduction. Discounted pricing is automatically applied during checkout
Absolutely! We offer tailored packages for corporate and business travelers, including invoicing, flexible cancellation, and dedicated account management. Contact our team to set up a corporate account and access special rates
All listed prices include the fully furnished apartment, utilities (electricity, water, internet), fresh linens and towels, welcome amenities, and 24/7 guest support. Some properties may include additional perks like gym access or parking, check the listing details for specifics
You receive a full refund when you cancel 5 or more days before check-in. If you cancel within 5 days of check-in, the first night is non-refundable and the rest is refunded. There is no refund after check-in or for no-shows. Your cancellation terms are always shown during booking
Pets are not allowed in any of our apartments. If you have a question about this before booking, our support team is happy to help
You will receive detailed check-in instructions via email and SMS 24 hours before your scheduled check-in time. This includes the property address, access codes, parking information, and your dedicated guest support contact number
Airport pickup and drop-off services are available upon request for an additional fee. We partner with trusted local transportation providers to ensure a comfortable and reliable transfer. Request this service at least 48 hours before your arrival
Early check-in is available upon request and subject to availability. If the property is ready before the standard check-in time, we will do our best to accommodate your request. Contact us at least 24 hours in advance to arrange early check-in
Standard check-in time is 4:00 PM. Self check-in is available via smart lock at all our properties, so you can arrive at your convenience after the check-in time without needing to coordinate with anyone
All properties are equipped with smart locks for self check-in. You will receive a unique access code in your check-in instructions. Simply enter the code at the door to access your apartment, no keys needed, no waiting for anyone
Late arrivals are no problem. Since all our properties use smart lock self check-in, you can arrive at any hour. Your access code works 24/7. We recommend sharing your estimated arrival time so we can ensure everything is ready for you
Our guest support team is available 24/7. You can reach us via WhatsApp, phone, or email, all contact details are included in your check-in instructions. For urgent matters, call us directly and we will respond immediately
Visitors are welcome during the day at most properties. However, overnight guests beyond the registered number of occupants may not be permitted without prior approval. Please check the specific house rules for your property or contact us for clarification
Housekeeping services vary by property and stay length. For longer stays, regular housekeeping may be included or available as an add-on. Check your listing details for housekeeping specifics, or request additional cleaning services through our support team
Contact our support team immediately. We have a dedicated maintenance crew available for rapid response. For urgent issues (plumbing, AC, electrical), we aim to resolve within hours. Non-urgent requests are typically handled within 24 hours
Standard check-out time is 12:00 PM. Late check-out may be available upon request depending on the next guest's arrival schedule. Contact us at least 24 hours before departure to request a late check-out
Simply ensure the property is in reasonable condition, dispose of any perishable food, and lock the door behind you. There is no need to strip the beds or do extensive cleaning, our housekeeping team handles the turnover. A brief checkout checklist is provided in your welcome guide
Luggage storage after check-out can be arranged on a case-by-case basis. Contact our support team before your check-out date and we will do our best to accommodate your request, subject to property availability
After your stay, you will receive an email with a link to leave a review. Your feedback helps us improve our services and helps future guests make informed decisions. We genuinely appreciate every review
Contact our support team as soon as possible. Our housekeeping team checks for lost items during turnover. If your belongings are found, we will coordinate return or shipping at your convenience. Shipping charges apply
Absolutely! If you loved your stay, you can rebook the same property directly through our website. Returning guests may also be eligible for loyalty discounts. Simply search for the property and select your new dates
Start by submitting your property details through our Host With Us page. Our team will review your submission, schedule a property assessment, and guide you through the onboarding process. We handle everything from professional photography to listing creation
We accept furnished apartments and villas in premium locations across Riyadh. Properties must meet our quality standards for furnishing, cleanliness, and amenities. Our team will assess your property during the onboarding process and provide recommendations if needed
From initial contact to your first listing going live, onboarding typically takes 7-14 days. This includes property assessment, professional photography, listing creation, and smart lock installation. We work efficiently to get your property earning as quickly as possible
Our full-service management includes guest communication, booking management, dynamic pricing, professional cleaning, linen service, maintenance coordination, 24/7 guest support, and detailed monthly reporting. We handle everything so you don't have to
Yes. You retain full ownership and can block dates for personal use at any time through your owner dashboard. Simply mark your desired dates as unavailable, and we will ensure no bookings are made during those periods
We use dynamic pricing technology that adjusts nightly rates based on demand, seasonality, local events, and comparable market data. This ensures your property is always competitively priced to maximize both occupancy and revenue. You can set minimum rate thresholds through your dashboard
Payouts are processed monthly via bank transfer. You will receive a detailed statement showing all bookings, revenue, deductions, and your net payout. Payments are typically deposited within 5 business days of the statement date
Our commission covers the full range of management services provided. The exact percentage depends on your property type and service package. We will provide a clear breakdown during the onboarding consultation, no hidden fees
If your property already meets our quality standards, there are no additional setup costs beyond the smart lock installation. If upgrades are recommended, we can provide furnishing packages at competitive rates or connect you with our preferred interior design partners
Our standard partnership agreement has a minimum term, which will be discussed during onboarding. We believe in earning your trust through results, and our retention rates reflect the value we deliver. Flexible terms may be available depending on the arrangement
Every property owner is assigned a dedicated account manager who is your primary point of contact. You can also reach our owner support team via email, phone, or through your owner dashboard. We prioritize responsive communication with all our property partners
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Contact SupportOur team is available 24 hours, 7 days a week to help with your stay