Arabia Residence ("we," "us," or "our") is committed to protecting the privacy and personal data of our guests, property owners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (arabiastay.com) and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Bookings: To confirm, manage, and fulfill your reservations, including sending booking confirmations and check-in instructions.
- Communication: To communicate with you about your stay, respond to inquiries, send booking reminders, and provide customer support.
- Payment Processing: To securely process payments and refunds through our third-party payment providers.
- Service Improvement: To analyze usage patterns, improve our website and services, and develop new features that enhance the guest experience.
- Marketing: To send promotional offers, newsletters, and updates about Arabia Residence, only where you have provided consent. You may opt out at any time.
- Legal Compliance: To comply with applicable laws and regulations of the Kingdom of Saudi Arabia, including tax reporting and hospitality industry requirements.
3. Data Sharing & Third Parties
We may share your information with the following categories of third parties, solely for the purposes outlined in this policy:
- Payment Processors: Your payment information is processed by PCI-DSS compliant third-party payment gateways. We do not store full credit card numbers on our servers.
- Property Management Tools: We use property management software to coordinate bookings, maintenance, and guest communications across our managed properties.
- Government Authorities: We may disclose personal information when required by law, court order, or government regulation, including Saudi tourism and tax authorities.
We do not sell, rent, or trade your personal data.
Arabia Residence will never sell your personal information to third parties for marketing or any other purpose.
4. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:
- SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS protocols.
- Secure Servers: Your personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
- Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and audited.
- PCI-Compliant Payments: All payment transactions are processed through PCI-DSS compliant gateways. Arabia Residence does not store full credit card details on its systems.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards reasonably available.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- Booking Records: Retained for 7 years in compliance with Saudi tax law and financial record-keeping requirements.
- Communications: Emails, messages, and support correspondence are retained for 3 years from the date of the last interaction.
- Account Data: Retained for the duration of your account's existence and for a reasonable period thereafter.
You may request deletion of your personal data at any time (see Section 7 — Your Rights). Deletion requests are processed subject to any legal obligations that require us to retain certain records.
6. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how you use our site.
- Essential Cookies: Required for the website to function properly. These cookies enable core features such as session management, security, and accessibility. They cannot be disabled.
- Analytics Cookies: Used to collect anonymized data about how visitors interact with our website, including pages visited, time on site, and referral sources. This data helps us improve our services and user experience.
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impact the functionality of our website.
For more information about the cookies we use, or to adjust your preferences, you can manage your settings through the cookie consent banner displayed when you first visit our site.
7. Your Rights
You have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right of Correction: You may request that we correct any inaccurate or incomplete personal data.
- Right of Deletion: You may request that we delete your personal data, subject to legal requirements that may necessitate retention of certain records.
- Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us:
We will respond to your request within 30 days.
8. International Data Transfers
Arabia Residence is based in the Kingdom of Saudi Arabia, and your personal data is primarily stored and processed within Saudi Arabia.
In cases where your data may be transferred to or processed in countries outside of Saudi Arabia (for example, through international payment processors or cloud infrastructure providers), we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.
These safeguards may include contractual clauses, data processing agreements, and ensuring that receiving parties maintain adequate levels of data protection.
9. Updates to This Policy
Arabia Residence may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs.
When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via our website or email.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
